Shipping Policy
SHIPPING POLICY
At Novara Sydney, we are committed to ensuring your order is delivered with care, transparency, and efficiency. Below you will find important information regarding processing times, delivery estimates, and shipping conditions.
DELIVERY TIMEFRAMES
Processing Time
All orders are processed within 1–3 business days.
Orders placed on weekends or public holidays may require additional processing time.
Delivery Time
Once dispatched, delivery typically takes 7–12 business days.
Please note that all delivery timeframes are estimates only. Delays may occur due to customs clearance, carrier disruptions, peak periods, weather conditions, or other circumstances beyond our control.
PLACING AN ORDER
Ordering from Novara Sydney is simple and secure.
Select Your Product
Choose your preferred item and carefully select the correct size, colour, or variant before adding it to your cart.
Proceed to Checkout
Enter your shipping details carefully and review your order before completing your purchase.
Shipping Confirmation
Complimentary shipping is available on all orders unless otherwise stated during checkout.
Payment Methods
We offer secure SSL-encrypted payment options, including:
• Visa
• Mastercard
• American Express
• PayPal
• Apple Pay
• Google Pay
All payments are securely processed through Shopify's encrypted payment platform.
Order Confirmation
Once your order has been successfully placed, you will receive a confirmation email containing your order details.
SHIPPING COSTS
We are pleased to offer free shipping on all orders, with no minimum purchase required.
If applicable, customs duties, import taxes, VAT, or other local government charges are the responsibility of the customer unless otherwise stated.
SHIPPING & FULFILMENT
Novara Sydney is part of Novara Brands, serving customers across Australia through its boutique network and online store.
To maintain consistent product quality and competitive pricing, orders are fulfilled through our trusted international fulfilment and logistics partners. Depending on product availability, orders may be dispatched from different fulfilment centres and may occasionally arrive in separate shipments.
This fulfilment model allows us to provide carefully selected collections while maintaining efficient delivery and high service standards.
IMPORTANT INFORMATION
• Delivery timeframes are estimates only and are not guaranteed.
• We are not responsible for delays caused by customs authorities, shipping carriers, weather conditions, or incorrect delivery information provided at checkout.
• Please ensure that your shipping details are complete and accurate to avoid delivery issues.
URGENT ORDERS
If you require priority dispatch, please contact our Customer Care team before placing your order. While expedited shipping cannot be guaranteed, we will always do our best to assist.
CONTACT
For any questions regarding shipping or delivery, please contact:
☎ +13 074436989
Novara Sydney
Part of Novara Brands
Customer correspondence:
MAMOMA marketing s.r.o.
Lidická 700/19, Veveří,
602 00 Brno, CZ
ICO: 17312736
Our Customer Care team supports customers across Australia and internationally.